Stupid, Lazy or Mean?

Examples of bad Customer Service or downright dishonesty. Some from organisations who have ignored my attempts to get them to fix things. Others from organisations that make it nigh on impossible to complain at all. And the odd tilt at Government

Sunday, November 05, 2006

eBay doesn't do Zero

Once a child has learnt to count to ten, they are introduced to the concept of "Place Value" and the concept of Zero as a placeholder - that a "2" in the "tens" column means 20 - and that we use the zero to fill the columns that don't have a value.

Most kids get this by the time they are seven or eight.

eBay doesn't understand Zero or "Place Value". Look down a list of items for auction - in "finishes soonest" order to see when the auction ends and you see something like this:


At a first glance, the "7d 49m" and "9d 34m" look as if they are out of order, but in fact, this list is in strict time order. It seems that eBay just don't do zero. A simple fix to their software could change "7d 49m" to "7d 00h 49m" and the user could run their eye down the column of figures with much greater ease.

I've written to eBay(tricky if you are trying to tell them something they don't explicitly expect you to be saying to them, but I persevered) and they have acknowledged my response - and done nothing.

How wonderful it must be to work for a company that is so affluent and powerful that it can afford to be so lazy.

0 Comments:

Post a Comment

<< Home