Gigabyte: great products, perhaps - but wretched Customer Service

When someone bothers to ask a question about your product, there is a pretty good chance that they might buy it, so a little effort in replying promptly and helpfully can be a good investment.

Gigabyte (makers of PC motherboards) seem to think otherwise. I asked them for a detailed spec for the power supply that I would need to feed one of their products - something I had expected (but failed) to find on their website.

It took them one hour short of a week to answer:

The main concern will be Watt, the other part of spec will be depended on basic and standard design of power supply.

Most power supply must follow the standard spec and then make full compatible with motherboards as possible.

Therefore, compatibility will be the concern according to the brand and spec of power supply.


Perhaps I am being a bit dim, but this doesn't seem to be very helpful. Nor timely: had I asked something unique, then I might have thought it OK to wait a week for a carefully-researched answer. But a standard "go away and stop asking silly questions" response, if it has a place at all, should be something that they could manage rather more quickly.