Stupid, Lazy or Mean?

Examples of bad Customer Service or downright dishonesty. Some from organisations who have ignored my attempts to get them to fix things. Others from organisations that make it nigh on impossible to complain at all. And the odd tilt at Government

Tuesday, April 26, 2011

Freeview can't be bothered to receive feedback

Mustn't it be wonderful to run a company that feels no obligation to deal with messy customer feedback?

I wanted to tell Freeview that their website needed updating to show that Radio 7 is now Radio 4extra. Not mindblowingly important, but the sort of minor update that helps avoid confusing customers.

How do I tell Freeview about this?

There seems to be no way in which I can. Their Site Map gives no Contact Us information. An email to "webmaster@freeview.co.uk" (an address suggested on a discussion board) bounces back. Their Chief Executive, Ilse Howling, has a nice distinctive name, but a quick search failed to unearth an email address even for her.

So Freeview carry on ignorant of my little bit of feedback - or any more serious errors that anybody might want to tell them about. Because we are all troublesome morons who shouldn't be wasting their time, I presume.

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