Freeview can't be bothered to receive feedback
Mustn't it be wonderful to run a company that feels no obligation to deal with messy customer feedback?
I wanted to tell Freeview that their website needed updating to show that Radio 7 is now Radio 4extra. Not mindblowingly important, but the sort of minor update that helps avoid confusing customers.
How do I tell Freeview about this?
There seems to be no way in which I can. Their Site Map gives no Contact Us information. An email to "webmaster@freeview.co.uk" (an address suggested on a discussion board) bounces back. Their Chief Executive, Ilse Howling, has a nice distinctive name, but a quick search failed to unearth an email address even for her.
So Freeview carry on ignorant of my little bit of feedback - or any more serious errors that anybody might want to tell them about. Because we are all troublesome morons who shouldn't be wasting their time, I presume.
0 Comments:
Post a Comment
<< Home