Stupid, Lazy or Mean?

Examples of bad Customer Service or downright dishonesty. Some from organisations who have ignored my attempts to get them to fix things. Others from organisations that make it nigh on impossible to complain at all. And the odd tilt at Government

Friday, May 06, 2011

Welcome to Nottingham?

Is Nottingham serious about attracting visitors?


Visit the City Council's What's On listings to see the my nomination for Most Pathetic Information Website Of The Year award (and if there is no such award, there should be one).


Start looking through their list of an impressive 3556 events, and it won't be long before you are questioning your sanity. Surely 6th May is a Friday, but here is "Community Retail Market - Tuesdays Only". A slip perhaps? No - there it is again on Saturday, along with Javier Perianes - Sunday Morning Series . 


What's happening? It seems that any event that happens more than once is listed on every single day between its first instance and its last - with the days of operation appended to the title to try and atone for the irrelevance. So the user is expected to wade through dozens of nonsense entries to try and find out what is on offer. Forget it, we'll try Sheffield instead.


Have Nottingham bought/signed up to a rubbish events system that can't cope with events happening on a number of occasions that aren't consecutive? If so, that's quite an achievement.


Or do they have a system that could show the information properly, but the staff don't know how to use it properly?


Either way, Nottingham are doing nothing for the notion that the public sector can be trusted to spend money competently. Shame on them.



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