Want a VAT receipt for a Microsoft Download: wait 45 days
I bought an online download of a Windows 8 update, and paid with a credit card. Very promptly, Microsoft emailed a receipt, specifying the amount of VAT. But no VAT number.
I went to the "online account" they had set up for me - and the receipt offered was similarly lacking. Eventually I tried Microsoft Store Customer Support. After 10 minutes on hold, the agent told me that I would be sent a VAT receipt 45 days after purchase. I'll have to wait and see whether that is true.
Could Microsoft perhaps save themselves and customers some hassle by making a note of this on the receipt that they send immediately after purchase, I suggested. "That's not the way things work".
What a miserable company to do business with: doing stupid things, and declining to listen to customers who want to help them be less stupid.
posted by John Geddes @ 10:58 AM
3 Comments:
if you get a paper receipt, I bet they'll invent a new invoice number just to rub you up a little more!
I have recently placed an order via the Microsoft store and I'm in a similar situation to the one you experience some time ago. I know its been a while so apologies. Did you manage to get a VAT invoice and if so did it come by email or post?
I’d be very grateful for any advice.
Visit http://www.microsoftstore.com/store/msuk/en_GB/DisplayImprintPage/
Copy the VAT details onto your order confirmation using photoshop
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