Photobox - what is their concept of Customer Service?

Photobox weren't the cheapest option for a couple of photo books, but I thought that by going to a brand leader, one might at least expect competent performance.

Two books received - one with scoring across half of the pages, which any competent Quality Control process should have picked up.

And both books have photos with white lines down the edge (which is horrible against the black background we chose) - in one case, we now realise it was visible on the preview (so our fault), but not in the other three cases where the preview looked absolutely fine.

An online complaint made on Wednesday received the promise of a response by end of Friday (not really very impressive for a business selling gifts which are likely to be time-sensitive) - but Photobox failed to honour even that deadline. With a bank holiday weekend it will be the next Tuesday before we can even call them as their Customer Service is an office-hours-only affair.

So, my tentative conclusions:

• Photobox software does not provide a reliable means of checking the quality of the book you have designed
• Photobox do not do either an automatic or a manual check of the design you have uploaded to check for obvious errors (or at least, not for the white lines down the edge of photos)
• Photobox do not have a reliable Quality Control process to pick up manufacturing faults before despatch
• Photobox are mean in the hours over which they offer Customer Service access, and very slow in responding to online complaints

Other than that, they seem fine!